Was there a time that you were able to communicate to a difficult person successfully, when others in your team could not manage?
Once an old manager left and we had to work under a new one. We had all developed a great rapport with the old manager. The new manager had a direct approach towards getting things done. All the team members were perplexed about communicating with him. In an interaction I found that he too had a cool temperament and only his way of working was different. Once I understood this, communicating with him was easy, the only thing was one had to be to the point with him. I even discussed it with the team members and everything was smooth there on. I realized that it was not a difficult person we were dealing with, but a difficult situation.
